Mercer Medicine is committed to providing our patients with quality health care. It is our pledge to provide this care with respect and dignity. In keeping with this pledge and commitment, Mercer Medicine presents the following Patient Rights and Responsibilities:

As our patient, you have the right to:

  • Participate in the development and implementation of your plan of care, as well as make informed decisions regarding your care.
  • A personal clinician who will see you on an on-going, regular basis.
  • Receive competent, considerate and respectful health care, regardless of age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation and gender identity or expression, as well as source of payment for care.
  • A second medical opinion from the clinician of your choice, at your expense.
  • A complete, easily understandable explanation of your condition, treatment and chances for recovery.
  • The personal review of your own medical records by appointment and in accordance with applicable State and Federal guidelines.
  • Confidential management of communication and records pertaining to your medical care.
  • Request and/or refuse treatment and receive information about the medical consequences of exercising your right to refuse treatment.
  • The information necessary to make an informed decision about any treatment or procedure, except as limited in an emergency situation.
  • Receive care in a safe environment free from all forms of abuse or harassment.
  • Humane treatment in the least restrictive manner appropriate for treatment needs.
  • An individualized treatment plan.
  • Have your pain evaluated and managed.
  • Refuse to participate as a subject in research.
  • An explanation of your medical bill regardless of your insurance and the opportunity to personally examine your bill.
  • The expectation that we will take reasonable steps to overcome cultural or other communication barriers that may exist between you and our staff.
  • The opportunity to file a complaint should a dispute arise regarding care, treatment or service or to select a different clinician.

As our patient, you are responsible for:

  • Knowing your physicians's name and title.
  • Providing medical staff with your correct and complete health history information, including known allergies, past and present illnesses, medications and hospitalizations.
  • Providing staff with correct and complete name, address, telephone and emergency contact information each time you see your physician so we can reach you in the event of a schedule change or to give medical instructions.
  • Providing staff with current and complete insurance information, including any secondary insurance, each time you see your physician.
  • Signing a "Release of Information" form when asked so your physician can get your medical records from other health care providers involved in your care.
  • Telling your physician about all prescription medication(s), alternative (including herbal) therapies, or over-the-counter medications you take. If possible, bring the bottles or a list of medications with you to your appointment.
  • Communicate to your physician any changes in your condition or reactions to medications or treatment.
  • Asking your physician questions when you do not understand your illness, treatment plan or medication instructions.
  • Following your physician's advice. If you refuse treatment or refuse to follow instructions given by your health care clinician, you are responsible for any medical consequences.
  • Keeping your appointments. If you must cancel your appointment, please call our office at least 48 hours in advance.
  • Paying co-payments at the time of your visit or other bills upon receipt.
  • Respecting and following Mercer Medicine facility policies, including those that prohibit smoking in our facilities, use of offensive, threatening and/or abusive language or behavior.
  • Respecting the rights and property of our staff and other persons in the office.