Payments

At Mercer Medicine, payment is expected at the time of service. We will bill your insurance company for covered services, but you are responsible for co-payments, deductibles, and non-covered services when you check in for your appointment.

All Mercer Medicine locations accept the following forms of payment:

• Cash
• Flexible Spending Account (FSA) cards
• Money Orders
• Personal Check
• Visa or Mastercard debit and/or credit cards

How to pay your bills online

• If your appointment was prior to April 29, 2024, view your records and settle your bills via your Healow Portal. 
• For any appointments or procedures scheduled after April 29, 2024, you can view and pay your bill online through our new Privia Health Patient Portal. If you have questions about your bill, please call 888-774-8428. 

Policies

Cancellation and No-Show Policy

Appointments not canceled within 24 hours will be considered a no-show. If you miss your appointment, you may be charged a $50 fee for a missed appointment, a $100 fee for a physical, or a $200 fee for a missed procedure. This fee will need to be paid before you are allowed to schedule another appointment. This fee can not be billed to insurance.

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